Return & Refund Policy
- At Fakhr Al-Zay, we are committed to customer satisfaction and providing high-quality products. Please review the product details and images before completing your purchase.
- Exchanges or refunds are available within 48 hours of receiving the product if there is a manufacturing defect or an error in the order.
- The product must be in its original condition, unused, and with all packaging.
- If the issue is due to the store or there is a manufacturing defect, the company will cover the shipping costs for the replacement.
- For returns for other reasons, the customer is responsible for the shipping fees.
- This policy does not cover damage resulting from misuse or improper washing.
- The store reserves the right to assess the situation and determine the appropriate type of compensation.